A new year is here with new opportunities and challenges. At ICT-FASoS, we would like to start the year with the implementation of our new year’s resolution.
In order to provide better service, we worked on the implementation of a new servicedesk system the past months, which will go live on 18 January.
The advantages are:
- Better real-time overview of service requests and their status
- Dividing work over our ICT employees is easier
- We can take over each other’s work when someone is ill
- We have an actual overview of the delivered hardware and software within FASoS
- We have the opportunity to get report information out of the system
What does this mean for you?
- When sending an email to ict-fasos@maastrichtuniversity.nl the request will be imported automatically into our system. We will manually log requests received by telephone or verbally.
- You will get a notice with an incident number that your request is received and logged into the system.
- Someone within the ICT FASoS department will start working on the ticket.
- After resolving the request, you will receive an email.
NOTE: Please send an email to ict-fasos@maastrichtuniversity.nl only for all your IT-related issues.
When will we start using the system?
We will start using the system (Go Live) on Monday 18 January 2021. Please let us know if there are any questions or suggestions.
